Returns & Exchange

Returns & Exchange Policy

At L'aube, we strive to ensure that you are satisfied with your purchase. If you are not completely happy with your order, we offer a straightforward returns and exchange policy to make the process as smooth as possible.

Eligibility for Returns and Exchanges

  • Items must be returned within 7 days of receiving your order.
  • Items must be in their original condition, unworn, unwashed, and with all tags attached.
  • Final sale items, accessories, and gift cards are not eligible for returns or exchanges.

Return Process

  1. Contact Us: To initiate a return, please contact our customer service at [your contact email] with your order number and details of the item(s) you wish to return.
  2. Return Authorization: Once your return is approved, we will provide you with a return authorization number and instructions on how to send your item back to us.
  3. Shipping the Return: Please securely package your item(s) and include the return authorization number inside the package. Customers are responsible for the return shipping costs.

Exchange Process

  • To exchange an item, please follow the same steps as the return process.
  • Once we receive your returned item and verify its condition, we will issue store credit, which you can use to purchase a different size or item.

Store Credit

  • We do not offer refunds. All returns will be issued as store credit only.
  • Store credit will be issued within (2 days) after we receive and inspect your returned item(s).

Non-Returnable Items

  • Items purchased on sale or with a discount code.
  • Accessories and gift cards.
  • Items not in their original condition or returned after the 7-day window.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at tiff2022.laubeseoul.com with your order number and photos of the item. We will arrange for a replacement or store credit as soon as possible.

Contact Us

For any questions or assistance regarding our returns and exchange policy, please reach out to us at:

  • Email: tiff2022.laubeseoul.com
  • Phone: +1 626-541-4545

Thank you for shopping with L'aube! We appreciate your understanding and support.