Returns & Exchange

 

Returns & Exchange Policy

At L'aube, we strive to ensure that you are satisfied with your purchase. If you are not completely happy with your order, we offer a straightforward returns and exchange policy to make the process as smooth as possible.

Eligibility for Returns and Exchanges

At L’aube, each piece is carefully sourced and imported directly from Korea, one by one. Because of this unique process, we are unable to accommodate refunds.

However, we want you to shop with confidence. If you need to return an item, we are happy to offer store credit for the value of your purchase.

  • Items must be returned within 7 days of receiving your order.
  • Items must be in their original condition, unworn, unwashed, and with all tags attached.
  • Final sale items, accessories, and gift cards are not eligible for returns or exchanges.

Return Process

  1. Contact Us: To initiate a return, please contact our customer service at tiff2022.laubeseoul.com with your order number and details of the item(s) you wish to return.
  2. Return Authorization: Once your return is approved, we will provide you with a return authorization number and instructions on how to send your item back to us.
  3. Shipping the Return: Please securely package your item(s) and include the return authorization number inside the package. Customers are responsible for the return shipping costs.

Exchange Process

  • To exchange an item, please follow the same steps as the return process.
  • Once we receive your returned item and verify its condition, we will issue store credit, which you can use to purchase a different size or item.

Store Credit

  • We do not offer refunds. All returns will be issued as store credit only.
  • Store credit will be issued within (2 days) after we receive and inspect your returned item(s).

Non-Returnable Items

  • Items purchased on sale or with a discount code.
  • Accessories and gift cards.
  • Items not in their original condition or returned after the 7-day window.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at tiff2022.laubeseoul.com with your order number and photos of the item. We will arrange for a replacement or store credit as soon as possible.

Contact Us

For any questions or assistance regarding our returns and exchange policy, please reach out to us at:

  • Email: tiff2022.laubeseoul.com
  • Phone: +1 626-541-4545

Thank you for shopping with L'aube! We appreciate your understanding and support.